LHH Case Study
LHH Case Study
LHH is a global talent development and career transition firm, helping organizations transform their workforces and individuals advance their careers.
With over 8,000 employees across 60 countries, LHH operates in a highly dynamic, hybrid environment. As teams returned to the office in a hybrid format, the need for better visibility, efficient space usage, and meaningful in-person collaboration became increasingly critical.
With colleagues working across locations and time zones, LHH sought a platform that could streamline office coordination, simplify bookings, and support a growing culture of connection and flexibility.
LHH’s Office Manager, Danielle Diniro, was tasked with managing office logistics in a dynamic and fast-paced environment. As office traffic increased, so did the challenges.
With over 8,000 employees across 60 countries, LHH operates in a highly dynamic, hybrid environment. As teams returned to the office in a hybrid format, the need for better visibility, efficient space usage, and meaningful in-person collaboration became increasingly critical.
With colleagues working across locations and time zones, LHH sought a platform that could streamline office coordination, simplify bookings, and support a growing culture of connection and flexibility.
LHH’s Office Manager, Danielle Diniro, was tasked with managing office logistics in a dynamic and fast-paced environment. As office traffic increased, so did the challenges.
We’re a people business. We love human interaction. But without structure, things got chaotic. inspace helped bring everything into focus.
– Danielle Diniro, Office Manager, NYC
– Danielle Diniro, Office Manager, NYC
Before inspace, managing office space was a challenging and time-consuming process. Employees would often take any available room, leading to double bookings, last-minute disputes, and overall frustration among staff. Not having a tool to assist with this process meant that office managers had to intervene frequently to resolve conflicts, wasting valuable time that could have been spent on more strategic tasks. Additionally, there was no visibility into who was in the office at any given time, making it difficult for employees to coordinate meetings and collaborate efficiently.
Another major challenge was accommodating visiting employees and guests. Without a centralized booking system, executive assistants and managers had to manually track reservations, leading to occasional miscommunications and space shortages. This resulting in inconsistent usage of office space and as the company expanded, it outlined the need for an office space management solution to help improve the proccess.
Another major challenge was accommodating visiting employees and guests. Without a centralized booking system, executive assistants and managers had to manually track reservations, leading to occasional miscommunications and space shortages. This resulting in inconsistent usage of office space and as the company expanded, it outlined the need for an office space management solution to help improve the proccess.
The Challenge
- Uncoordinated bookingsEmployees were using rooms without formal reservations, leading to conflicts and confusion.
- Limited visibilityTeams had no way to see who would be in the office, making it hard to plan in-person meetings or spontaneous catch-ups.
- Manual coordination overloadScheduling internal events and managing shared spaces across departments required time-consuming back-and-forth.
- Lack of advance planningWithout an easy way to reserve space ahead of time, most bookings happened last minute, leading to stress and inefficiencies.
The Solution
LHH implemented inspace to bring structure and visibility to its hybrid workplace through a centralized platform that supports desk and room booking, mobile access, visitor coordination, and real-time visibility into office activity.
The result was a seamless, organized workplace experience that empowered employees, streamlined admin workflows, and enhanced collaboration across teams.
The result was a seamless, organized workplace experience that empowered employees, streamlined admin workflows, and enhanced collaboration across teams.
Desk Booking
Simplified the process for employees to book desks in advance, helping reduce space conflicts and allowing teams to coordinate where they sit to work more effectively together.
Room Booking
inspace’s intuitive platform made it easy for employees to reserve meeting rooms ahead of time or on the go. This helped eliminate double bookings and supported better meeting planning.
Mobile Access
The inspace mobile app allowed employees and visitors to book spaces from anywhere - making it easier for traveling teams and last-minute planners to stay connected and organized.
Visitor Experience
Visitors from across the country and internationally were welcomed with clear room reservations and their names or initials displayed - creating a professional and personalized experience.
Visibility
inspace gave employees a live view of who was coming into the office and when - making it easier to coordinate meetings, plan team lunches, and spark spontaneous collaboration.
Booking Adoption
With tutorial videos and simple workflows, LHH reached 90%+ advance booking rates. This helped Danielle and her team better prepare for the workday and manage resources efficiently.
People love checking inspace just to see who’s in that day. It’s sparked so many spontaneous meetings and connections.
– Danielle Diniro, Office Manager, NYC
– Danielle Diniro, Office Manager, NYC
See how inspace can streamline space booking, boost collaboration, and transform your hybrid office.
It’s not just about the space. It’s about what the space makes possible – collaboration, connection, and a better office experience.
– Danielle Diniro, Office Manager, NYC
– Danielle Diniro, Office Manager, NYC
The Result
The impact was immediate. inspace helped LHH bring order, visibility, and a new level of collaboration to their office experience:
The impact was immediate. inspace helped LHH bring order, visibility, and a new level of collaboration to their office experience:
- 90% of employees now book in advance
- Reduced booking conflicts and confusion
- Increased office attendance and face-to-face interactions
- Greater efficiency for executive assistants and team coordinators
- Enhanced experience for international visitors
The platform is great – but what really makes it stand out is the team behind it. The support and responsiveness we’ve received from inspace is unlike anything we’ve seen before.
– Danielle Diniro, Office Manager, NYC
– Danielle Diniro, Office Manager, NYC
